You probably decided that email isn’t cutting it as a support solution for your business; maybe, you’re building your customer support team or launching a startup of your own — whatever the reason, quality support is crucial in creating great customer experience and building brand loyalty. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. To work with Freshdesk data from Looker, we start by creating and configuring a Freshdesk connection. 51-1000+ users. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for. Its customer service automation module helps automate support processes using automatic ticket routing, support macros, and canned responses. It is an ideal solution for businesses that want VoIP-enabled call monitoring software to easily manage. From the menu on the left, click Mail Flow . A sales CRM is a customer relationship management software that is necessary for tracking and managing processes in the entire sales and lead creation cycles. 80/user/month. On-Premise. Note: Make sure to click on the respective tab before entering the search item. Copy the activation code you receive on the next screen. Freshdesk. If you are not hands-on, we got you covered with our easy to use low code app builder. Zendesk — Zendesk Offers Top-Rated, All-in-One Customer Service Software. Click the + icon and make a new group and choose distribution group. (717 KB)Create the Freshdesk Application in Duo. The platform offers a comprehensive set of tools and. monday. With Freshdesk’s out-of-the-box integrations. When you are. Another way for importing bulk data into an SQL Server, both on Azure and on-premises, is by using the bcp utility. CAPTERRA SHORTLIST™. Sample Use Case for Microsoft Active Directory Orchestration App- Employee Onboarding Automation. IT Security (FortiGate Firewall on-premise and cloud, Kaspersky Endpoint Security, MFA, Bitlocker, ZScaler, be the point of contact for penetration testing). With this integration, you can connect bugs reported by customers on Freshdesk, to issues on Jira and share product feedback instantly. Switching back to the old Freshdesk will not be possible. Step 1: Authenticate Freshdesk and Microsoft Exchange. As an administrator of your Freshdesk account, you can set up custom email servers by adding your mail server's IMAP and SMTP details to your Freshdesk Account. From the menu on top, click Admin > Exchange. ServiceDesk Plus helps enterprises of all sizes and types orchestrate remarkable service experiences. Freshservice offers a range of pricing plans and extras. Saviynt has come up trumps by setting up its customer-facing portal with Freshdesk. This will be used in the ticket replies. Find and compare the best Remote Desktop software for Freshdesk in 2023. When it comes to purchasing a new software solution, you want to make sure that it integrates with existing on-premise tools, besides other third party apps that may be. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. Payment Type. Source. $ 0. The quality and timeliness of support are important parameters when comparing Freshdesk with ManageEngine ServiceDesk Plus. Scenario. Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service. 00/one-time/user: $19. Freshdesk is a cloud-based software and is not an On-premise software that can be downloaded. 4. In fact, 70% of consumers expect interactions with AI-powered chatbots or human agents to have full context and provide a conversational experience. 2 . Go to Admin > Agents. Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. You can view the integration operation results for each execution in the Run History. With the new Freshdesk Portal, you can save time on portal customization, and Admins can create and deploy unique portals on-the-fly. Select ‘Custom Objects’ from the dropdown and click. This is. IT pros! There's nothing better than making our IT profesional's lives easier. Introducing the Freshdesk Contact Center - F. HELP. Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Here are some new tools that come along with Threads to make your collaboration easier. Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Top Apps for E-commerce. Connect With Us. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. Hosted vs On Premise Helpdesk? Jitbit Helpdesk comes in two varieties: A hosted help desk. 2. From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. Click on 'Ticket view' under 'Tickets'. You can view the integration operation results for each execution in the Run History. Freshdesk Python Connector Read, Write, and Update Freshdesk with. Powerful and feature-rich apps engineered by Freshworks. Sign up for a. Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. No strings attached. The Growth plan is $49 per agent per month billed annually, and $59 billed monthly. e. Search Login. "To set up forwarding on your Office 365, 1. Skyvia can easily load Freshdesk data (including Tickets, Contacts, Companies, etc. Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center. Up to 10 users free forever. Freshdesk: Faveo Helpdesk: KIX. Accessing Single Sign-On Settings. We have recently refreshed our branding across our offerings and changed the names of our. Log on to the Duo Admin Panel and navigate to Applications. Freshdesk. Freshdesk is a cloud-based knowledge base and helpdesk software that helps businesses offer effortless customer experiences. This enables users to install and access it from any server or location. Collaborative Ticketing and AI for Exceptional Customer Experience. With the new Freshdesk Portal, you can save time on portal. . Define the users that you would like to provision to Freshservice Provisioning by choosing the desired. This type of software is installed and runs on the servers within the premises of the company. 5 and 9. starts from $10/tech/month billed annually or $12/month billed monthly. Source: Freshdesk. Under the Rules section, click the ' + ' (plus) button and select Create a new rule. The Freshdesk Mobile App Support customers effortlessly even when you're away, using the Freshdesk mobile app to its full extent. SaaS Management. . The Growth, Pro, and Enterprise plans range from $15-18 to $79-95 per agent per month, depending on if you go with monthly or annual billing. Step 4: Select the data you want to send from one app to the other. Greetings from Freshdesk Community. To modify the Signing options as per your requirement, click Edit button to open SAML Signing Certificate dialog. Recognition. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center. com. IT Support Software 1. After using a formula to reference the cells you want to add to Freshdesk, select the cells. Alerts / Escalation. This is how the two systems will meet. In a cell after the last row, enter a formula referencing the corresponding cell from the other spreadsheet; for example, =MyTicketsSheetInExcel!A1 . You can view the integration operation results for each execution in the Run History. Comparisons. g. Free Trial: Yes. How Freshdesk + Microsoft Exchange Integrations Work. Freshdesk is a cloud-based software and is not an On-premise software that can be downloaded. Get 3CX - Absolutely Free! Hosted or Self-managed. To enable the Dynamics CRM app in your helpdesk, Login to your support portal as an administrator. Forum statistics. . 2 minutes. Freshdesk offers numerous options for automation rules. Freshchat AI-powered bots and live chat across every messaging channel. All features IT Asset Management software. 6. Freshdesk Pro "One of the most attractive features of the software is that without much training or hassle, users and employers can enjoy Freshdesk immediately and it can become quite fun to work with. While traditional on-premise applications come with hefty price tags, Freshservice helps. . 0 VIEW ALL FEATURES What is Freshdesk? Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. It provides a centralized ticket management platform to track and store. Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Version7+, SaaS, Azure, AWS, On-Premise, DEMS, EnterpriseTube, Getting to Know Your VIDIZMO Account and Portal. In this example, the name of the model is FreshDeskModel. We've reviewed Freshdesk several times over the last few years and it continues to rank at the top of our help desk competitors. Integrating Freshdesk and QuickBooks will allow you to: Access customer details from QuickBooks - such as the Bill-To name, Address, Email id, and Phone numbers - in the Requester Info section of the ticket. Dockerising the whole app seems like the best way to handle this, so I can ensure that it all works wherever it goes. Up to 10 agents. # Step 3. com,14333. miniOrange supports IP addresses range in three formats i. Freshdesk ensures every business has privacy, security, and data protection on all fronts. The AI-powered CRM improves productivity and plays an important role in enabling smarter decision-making. Resolve issues faster: Quickly reach out to experts in your team to find solutions for complex problems. Freshdesk is built to propel agent productivity and speedy response to customers. Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more) With over. It provides support agents with a bird's eye view of ticket timelines, customer interaction histories, SLA breaches, and more without the time, expense and inconvenience required for legacy, on-premise software. Freshdesk – Best customer support tool# Freshdesk is often touted as an easy-to-use Helpdesk solution. 1-1000+ users. Freshdesk. Not sure if Freshdesk, or Desk360 is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. No credit card required. This powerful combination makes it easy to manage user accounts, monitor activity logs, and provide timely support to your customers - all without ever leaving the Freshdesk platform. 700+ free and easy Zapier integrations. Import the necessary data from Freshdesk and your. Ease of Use (5/5): Freshdesk's intuitive design makes it easy for even non-technical users to get started. On-Premise. Enter the necessary authentication properties to connect to Freshdesk. To enable the Microsoft Entra provisioning service for Freshservice Provisioning, change the Provisioning Status to On in the Settings section. Both Freshdesk and Zoho Desk don’t have desktop apps, or an on-premise version. 5 (1024) Unsure of what to choose? Check Capterra to compare Freshdesk and Track-It! based on pricing, features, product details, and verified reviews. It has a user interface that is easy to use, and its extensive feature set, which includes support for many channels, automation, and reporting, makes it a complete solution. Displaying plans. Connect Freshdesk with ServiceDesk Plus On-Premises, and over 850 other apps, to automate your business workflows and stay productive at work. CDC connects the Freshworks products and all leading call center. We use Azure Dev Ops for build pipelines, so if I'm correct would it work as follows: 1) Azure Dev Ops builds and deploys the image as a Docker container. Pricing Model: Per User. Create simple workflows to automate the creation, prioritization, and routing of support tickets. Create, connect, customize, and innovate–all with the Neo Platform. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while ManageEngine ServiceDesk Plus provides Email, Phone, Live Support, Training and Tickets. Specify the event from the dropdown list and choose its filters. Can view HubSpot's contact information along with deals, contact lists inside Freshdesk on the Freshdesk ticket details page. On-premise help desk software Unlike cloud-based help desk solutions, self-hosted or on-premise help desk software are stored locally on your company’s server. Before. Freshdesk has 3225 reviews and a rating of 4. Click Dataverse -> Connections -> New connection. With Azure & Freshdesk's seamless single sign-on integration, you can save time and boost productivity by accessing all the tools you need in one place. Pros Free service tier No cancellation fees Day passes to expand agent availability without upgrading your plan Automate repetitive tasks Hundreds of. Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. On. On the other hand, self-hosted software is installed on a company’s in-house server. Switching back to the old Freshdesk will not be possible. That’s it! More time to work on other things. Set SQL server name to tds. Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service. Best for. Select Sign SAML response as. Comparisons. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. IT Support Software 1. Select SQL Server. Freshdesk's saas helpdesk software makes it easy for agents to work collaboratively and provide speedy customer responses. Knowledge of Pastel Evolution and Sage People. 2. Freshdesk is a cloud-based software and is not an On-premise software that can be downloaded. Freshdesk Pricing. 2) Kubernetes could realise there is a new version of the docker image and push this around all of. Fivetran is an ETL alternative that makes it easy to bring data into a central data warehouse. Up to 10 users free forever. Select a Table (e. Guide: Unlock CRM Data for Exceptional Contact Center Service. Freshdesk to Odoo Import Operations. 4. Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes. Import the necessary data from Freshdesk and your system for the fact and dimension tables. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…. The Freshdesk ODBC Driver is a powerful tool that allows you to connect with live data from Freshdesk, directly from any applications that support ODBC connectivity. CData Software's connectivity tools enable users to connect directly to live Freshdesk data data from widely-used BI, analytics, ETL, and custom applications, ensuring that our customers can access their data wherever they desire. Jira settings for Freshdesk integration. Freshdesk is an online cloud-based customer service software providing helpdesk support that is needed to run small, medium and enterprise scale business. And then choose the option " Are you an Agent? Login here" and it will redirect you to the Freshworks page. You configure your data integration operation in convenient GUI wizards and editors. Follow the steps below to build a query to pull Freshdesk data into the report: Open Power BI Desktop and click Get Data -> Other -> CData FreshDesk. HelpSpotAre you looking for a simple project management software that allows you to manage your teams? Today’s review is all about one such tool – Freshdesk. Freshdesk create ticket/contact only AFTER event "end of call" Ab Abych; Sep 27, 2022; Replies 3 Views 582. Freshdesk also helps businesses to collaborate better across the globe and enables more efficient business processes for better customer experiences. The so-called "on-premises" version, installed on your own company hardware. Deployment and Maintenance Deployment Guides. Extend your PPM by giving your ServiceDesk team full context of project timelines and associated incidents and assets. See below links for details:Cloud instances have a certificate already, but ScreenConnect On-Premise users must install their own SSL certificate. Find the highest rated Remote Desktop software that integrates with Freshdesk pricing, reviews, free demos, trials, and more. Freshdesk, Zendesk, and Zoho desk offer 24/7 live rep, which is unavailable in TeamSupport. whether it's Cloud or on-premise solutions to fit your business. However, the free plan has limited features, including social media and email ticket management, knowledgebase, and 1-click reports. 00/month/user. Finally, enter a name in the Freshdesk White-label Text to. Zoho Desk. 1-10 users. The Salesforce app: Part 2 - Sync Tickets Details from Freshdesk. FreshDesk1) and click Next. The integrated SQL engine makes more than 75 different cloud and on-premises data sources available for valuable insights with, for example, a Microsoft Power BI dashboard or Excel reports. g. Freshdesk offers a shared team inbox that simplifies ticket tracking. Freshdesk has over 30,000 customers across the world, including 3M, Cisco, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, QuizUp and Petronas. Integrating Freshdesk and Salesforce 4. Zoho Desk provides a free trial whereas, Freshdesk does not provide a free trial. 5 / 5 stars vs URVA Service which has 21 reviews and a rating of 4. All your data and configurations will remain intact. It uses a range of attributes and tools to help firms in providing effective and. Easy to incorporate into the company’s already existing IT stack, Freshdesk allows customer service teams to easily handle client-related issues and establish a clear path for communication on various. Log on to the Duo Admin Panel and navigate to Applications. A web-based help desk application is a software-as-a-service (SaaS) customer support software that's cloud-hosted. Displaying plans. 💡📘 Interested in Freshdesk? Bro. Intelligent automation and productivity features. Note: This option is only available to the Org Admins. Here is the. If you are not hands-on, we got you covered with our easy to use low code app builder. Freshdesk Delight customers and agents with effortless service and support. 6 out of 10. On the other hand, HubSpot is more comprehensive, offering a suite of tools that cover marketing, sales, and customer service. Free Trial. In the available choices, turn on the Single Sign-On option and choose the protocol you are interested in configuring. CData ranked on Deloitte Technology Fast 500 2023. Then run this: Get-Mailbox user | fl ExchangeGuid. Usernames have been removed in Atlassian Cloud since quite some time already. Searching via Freshdesk on your Mobile App. Print. . Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. Easy to incorporate into the company’s already existing IT stack, Freshdesk allows customer service teams to easily handle client-related issues and establish a clear path for communication on various channels – phone, email, chats, social media, and more. All your data and configurations will remain intact. 15 seconds. a. Freshservice vs Freshdesk Pricing. Offer. Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale. Your support Email: Enter the support email you want to add. To work with Freshdesk data from Azure Analysis Services, we start by creating and configuring a Freshdesk connection. SSL options for custom domains are available from the Blossom Plan. Start your 14-day free trial. Integration of NetSuite and Freshdesk with Skyvia is as easy as 1-2-3. Not sure if Freshdesk, or Freshdesk is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service. For the IP Restriction to work, the Admin must create a policy specifying permitted IP addresses which grants access to Freshdesk. Leverage our robust SDK, rich component libraries to build business apps backed by serverless capabilities on our developer platform. Every type of customer service plan is available from small teams to enterprises with different Freshdesk pricing. an on-premises client management software designed for medium to large enterprises. Once you are there, browse through any or all of the tabs there, to go to the bottom of the page and find the Reset button - when you click on this, you would be given two options - reset to last. To deliver a superior level of service and streamline customer support, companies turn to solutions like Freshdesk. Not sure if Freshdesk, or Desk360 is the better choice for your needs? No problem! Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. My question is on my understanding of Kubernetes and the distribution of the. Whether you're looking for an on-premises solution or a cloud-based service desk, you're bound to find the right IT ticketing system software that fits your business's needs. The free plan is ideal for small businesses to get started with help desk software. Add as many agents you require; assign tasks. Pushing information from your applications about a user can provide rich contextual information to your support agents using Freshdesk. Recognition. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service. The Customer Experience Software market size is estimated to increase by USD 1357. Freshdesk. To configure the integration of Freshworks into Azure AD, you need to add Freshworks from the gallery to your list of managed SaaS apps. On-Premise Connection. Freshdesk is a multi-use help desk that’s good for larger teams, especially those in a call center setting. A 5-Step Guide to Choose the Right Helpdesk Software. 24/7 dedicated customer support. It looks like the Jira Plus integration for Freshdesk is published by Freshworks themselves. And you’re done!The shared secret key can be found in your Freshdesk account in Admin > Account > Security > Widget settings. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. In the menu on the left, click Admin and in the General Settings tab, click Agents. 2-way, with attachments, statuses, and custom fields. Freshdesk Videos. 6 reasons to choose Freshdesk Contact Center over On-Premise! You can choose to spend thousands of dollars on basic on-premise setup even before a single call is made. Set up Freshdesk ticketing system for Development team. Can't Register Webhook. Click ‘Insert placeholder’. . This is how the two systems will meet. A self-hosted help desk solution. Select ADO. Modified on: Mon, 18 Jan, 2021 at 8:09 PM. Freshdesk – Best for Social Media Ticketing. Below is the comparison of the starting price and payment method of Zoho Desk and Freshdesk. phone. It is an ideal solution for businesses that want VoIP-enabled call monitoring software to easily manage. 4. Freshdesk Contact Center offers a popular voice-over-internet-protocol (VoIP) service. Click Protect an Application and locate the entry for Freshdesk with a protection type of "2FA with SSO hosted by Duo (Single Sign-On)" in the applications list. Vishnukumar Vasudevan. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. Here's an example: Here's an example: To use the authenticate API, generate a JWT token on the server-side using your customer's name, email, and expiry time in the payload. Advanced Analytics for Freshdesk. The ‘+’ icon beside Threads will allow you to create Discussion or Forward Threads quickly. They also offer a free trial, a forever free account, and a product demo. Create the Freshdesk Application in Duo. Lets learn the specifications so that you can download Freshdesk PC on Windows or MAC computer without much pain. "Freshdesk was the best solution with the best price. FreshDesk1) and click Next. How Freshdesk + Microsoft Exchange Integrations Work. Duo SSO. get up and running quickly • Choose between on-premises or SaaS. Freshdesk supports pretty useful features for customer engagement, like:To set this up, navigate to Admin > Automations > Ticket Creation > New Rule -. Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes. Once you've logged in, choose PulseM and Freshdesk as your apps from the list of available apps. Odoo is a fully integrated suite of business modules that encompasses the traditional ERP functionality. Track agent productivity and boost agent engagement. If you are not hands-on, we got you. Recent Reviews. Chatbots are strictly customer facing and they may use AI to better understand customers or to surface better information. Access Freshdesk data like you would a database - read, write, and update Freshdesk Agents, Companies, Contacts, Groups, etc. Built by Freshworks. A default server lets you use Freshdesk servers to send and receive emails. Products Databases. phone. Or choose Freshdesk Contact Center with zero setup charges. Enter the setup command or use the setup link from the help command. ITSM space. Straightforward Apps for data replication with on-premise and cloud databases. Mimecast e-mail maintenance and administration. Zendesk provides hands-on onboarding and training for a seamless implementation process, protecting against the costs of a cobbled deployment. Freshdesk is a cloud-based software and is not an On-premise software that can be downloaded. CAPTERRA SHORTLIST™. Yes, Freshdesk integrates with Jira to enable your support and engineering teams to seamlessly work together and resolve customer issues faster. Have you reached out to their support team about the problem including the details you want? As for integrations on the Jira side, there are a few Jira Server compatible plugins listed for. 022/minute. Performant change data capture for efficient and low impact. Multiple teams or agents working on the help center content can now collaborate seamlessly using the new Freshconnect’s integration with the Freshdesk knowledge base. It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale. when your business expands. With the Freshdesk help widget, you can embed solution articles and a contact form within your website or product. Deskpro helpdesk software, committed to self-hosted helpdesk software. Select the table (s) you wish to work with and click Confirm. Integrating Freshdesk and Salesforce 4. SingleView™ to access the entire customer journey in one place. Forum statistics. Ironically, Kayako as a company used ZenDesk for their ticketing system. While our "hosted" pricing might look scary we strongly recommend going for HOSTED version vs the on-premise one. This integration is available, as part of the 4me Integration service, for customers with an on-premise Jira environment, as well as for those that use Jira in the cloud. Read more: Spiceworks vs Zendesk. Click on App registrations. 8, respectively. Deploy standard project templates for both agile or waterfall projects. Comparisons. Features include: Predictive contact scoring. The Freshworks product suite integrates with popular tools such as Facebook, Slack, Mailchimp, Zapier, Office 365, Google. Freshdesk Specs. Click on the icon at the bottom and type your search term (ticket ID, contact details, or keywords). You can see all the tickets in spam and trash at any time by clicking on the corresponding ticket view: In the spam/trash ticket view, you can perform bulk actions like restoring selected tickets or deleting them forever. CNAME Usage. Check Capterra to compare Zendesk Suite and Spiceworks based on pricing, features, product details, and verified reviews. 4. After connecting to Freshdesk, create OData Endpoints for the desired table (s). CDC can be safely and securely implemented in the cloud, on premise, or as a hybrid of the two. On-premise: You own the software, servers, and infrastructure and store it in your own data center. Flock is a team chat app that includes to-do lists and other productivity tools as part of its DNA. The SaaS (software as a service), subscription-based version that runs on Jitbit’s own cloud-based servers. It enables you to gain a complete view of the ticket trends and keep track of. Freshdesk is one of the only customer support options on this list, including social media ticketing in their free plan. With advanced agent permissions and granular capabilities like multiple theme management and out-of-the-box WCAG theme, the new Freshdesk Portal is simple, sleek, and scalable, making it trulySaviynt professional services team has offerings to assist customers in architecting, integrating and deploying Saviynt solutions within their existing infrastructure – whether on premise, private cloud or public cloud. Freshdesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. All your data and configurations will remain intact. com, and our support team will help you in obtaining the SSL certificate. On the right side, you can preview how your selected theme looks on the Portal in real time.